Help Center

Click Sign Up on the homepage and enter your name, email address, and a password. You'll be signed in immediately after registering — no email verification required to get started.

On the login page, click Forgot password? and enter your email address. You'll receive a link to reset your password. Check your spam folder if it doesn't arrive within a few minutes.

Go to your Profile page from the dashboard menu. You can update your name, email, and other details there. Changes are saved immediately.

Browse classes from the Classes page, select a class, and click Book. If the class uses credits, one credit will be deducted from your balance. You'll receive a confirmation once your booking is complete.

Cancellation and rescheduling policies are set by each individual studio. Review the studio's policy on the class detail page before booking. Contact the studio directly if you need to make changes to an existing booking.

Visit your Dashboard to see a summary of your activity, or go to Purchase History for a full record of your transactions and class credits.

Class credits are a balance you accumulate by purchasing packages. Each class you book deducts one credit from your balance. Credits are tied to a specific studio's packages and cannot be transferred between studios.

Navigate to a studio's Packages page and select the package you'd like. You can pay with a saved card on file or enter new payment details via our secure checkout. Credits are added to your account immediately after payment.

Package purchases are generally non-refundable once credits have been issued. If you have a special circumstance, please contact us and we'll do our best to help.

Subscription packages can be managed from your Dashboard. Cancel anytime before your next billing date to stop future charges. You'll retain access to your remaining credits until the end of the current billing period.

Go to your Dashboard and scroll to the Payment Methods section. Click Add Card to securely save a card via Stripe. Saved cards can be used for future purchases with a single click.

In your Dashboard under Payment Methods, click Remove next to the card you'd like to delete. This also removes the card from Stripe securely.

Yes. All payment processing is handled by Stripe, a PCI-DSS-compliant payment provider. DanceUP never stores your full card number or CVV on our servers.